1. Overview
We respect privacy as a core part of safe healthcare. This Policy explains our practices for personal data, appointment data, communications, website usage data, and limited health-related information you choose to provide online.
This Policy is designed to align with globally recognized privacy principles, including transparency, purpose limitation, data minimization, security, access rights, and responsible retention. It is not a substitute for country-specific medical consent forms or notices that may apply during treatment.
2. Information We Collect
We may collect identity and contact details such as name, phone number, email address, country, preferred language, and appointment preferences.
When you submit an appointment, consultation, contact, or medical inquiry form, you may choose to share symptoms, treatment interests, doctor preferences, images, or other health-related details. Please share only information needed for the request.
Our website may collect technical data such as IP address, device type, browser, pages viewed, referral source, approximate location, and cookie identifiers to keep the site secure and improve performance.
3. How We Use Information
We use information to respond to inquiries, schedule and manage appointments, coordinate care, personalize communication, provide patient support, improve clinic services, maintain records, prevent misuse, and comply with legal, medical, insurance, tax, and regulatory duties.
We do not sell personal information. We do not use health-related information for unrelated advertising without appropriate consent where required.
5. Cookies and Digital Tracking
We may use essential cookies for navigation, security, language preference, and form functionality. Analytics or marketing cookies, if enabled, help us understand aggregate usage and improve the patient journey. You can manage cookies through your browser settings.
6. Data Security and Retention
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No digital system is perfectly secure, but we continuously aim to reduce risk.
We retain information only as long as needed for the purposes described in this Policy, including healthcare recordkeeping, patient support, dispute resolution, and legal obligations.
7. Your Privacy Rights
Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, objection to certain processing, or withdrawal of consent. Some requests may be limited by medical record, legal, or safety requirements.
We may verify your identity before responding to a request. We aim to respond within a reasonable period and according to applicable law.
8. Children and Sensitive Information
Our website is not directed to children without involvement of a parent or legal guardian. Medical services for minors require appropriate guardian consent according to applicable law.
9. Updates to This Policy
We may update this Policy to reflect changes in services, technology, law, or clinic operations. The latest version will be posted on this page with an updated effective date.
10. Contact Us
For privacy requests or questions, contact us at info@vayuclinic.com or call +90 555 057 65 55.